Shipping policy
Because our humanoid companions are precision robotics devices, they ship differently than typical consumer electronics. This policy explains how, when, and where we ship.
Order processing & configuration
Every CuraVita360 robot is configured to your wellness goals and quality-checked before it leaves our facility. Configuration begins after your order is confirmed and any required onboarding questionnaire (the Wellness Match) is completed. Because each unit is set up individually, processing times are longer than for off-the-shelf products and vary by model.
Estimated lead times by model
|
Model |
Fulfillment method |
Estimated lead time |
|
Companion Mini |
Insured parcel courier |
Ships in 2β4 weeks |
|
Coach (R1) |
Freight; pre-order |
Ships per pre-order window shown at checkout (typically 6β12 weeks) |
|
Companion One |
Freight, white-glove; pre-order |
Ships per pre-order window shown at checkout (typically 8β16 weeks) |
These are estimates, not guarantees. The current estimate for your item is always shown on the product page and confirmed in your order confirmation email. If a lead time changes materially after you order, we will notify you and you may cancel any not-yet-shipped pre-order for a full refund (see Refund & Return Policy).
Shipping methods
β’Β Β Β Β Β Β Β Parcel: smaller units ship via insured courier (e.g., UPS/FedEx) with tracking.
β’Β Β Β Β Β Β Β Freight: full-size humanoids ship by freight carrier. Standard freight includes curbside delivery; white-glove delivery (room-of-choice placement and basic setup guidance) is included on Companion One and available as an add-on for Coach.
β’Β Β Β Β Β Β Β You will receive tracking and, for freight, the carrier will contact you to schedule a delivery appointment.
Shipping costs
Shipping cost is calculated at checkout based on model, service level, and destination. Promotional free shipping, when offered, applies to the items and regions stated in the promotion. Freight surcharges for remote areas, limited-access locations, or stairs/elevator handling may apply and will be shown before payment where possible.
Where we ship
We currently ship within [list countries/regions β e.g., the United States]. We do not ship to freight-forwarders or P.O. boxes for freight items. If your address is outside our serviceable area, contact us at care@curavita360health.com before ordering.
Duties, taxes & import
For domestic orders, applicable sales tax is calculated at checkout. For any cross-border orders we accept, the customer is responsible for all import duties, taxes, and customs clearance unless explicitly stated otherwise at checkout.
Inspection on delivery (important for freight)
Please inspect freight deliveries before signing. If packaging is visibly damaged, note it on the carrierβs delivery receipt and photograph it. Report shipping damage to care@curavita360health.com within 48 hours of delivery so we can file a carrier claim and arrange a remedy.
Lost, delayed, or damaged shipments
If your tracking shows no movement for 7+ business days, or your shipment arrives damaged, contact care@curavita360health.com and we will investigate, file any necessary carrier claim, and make it right via repair, replacement, or refund as appropriate.